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Our hours are:
Tuesday through Saturday
8:30am - 6:00pm. 
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| What some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey Page.
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"Re: Letter of Appreciation
Dear Rick:
I just wanted to take this opportunity to express my appreciation for several of your employees who performed well beyond the normal call of duty. The
individuals of which I speak are Jim Sage, Service Manager; Ian Jeffrey, Service Advisor & Josiah Brennan, Service Technician.
On 11 NOV 07, the battery went dead on my K1200LT motorcycle. On 13 NOV 07, I coordinated with Mr. Jeffrey who informed me that the battery could be replaced on 14 NOV 07, after I got off work. This meant that his service team would have to stay later than usual to complete the battery replacement.
On 14 NOV 07, I responded to your dealership & met with Ian, Jim & Josiah. They quickly determined that my battery had developed a bad cell & would no longer hold a charge. They replaced my battery with a new one. This repair
meant that all three of them had to stay about an extra hour and a half past their normal quitting time. I was truly impressed with the dedication to service that your service team displayed.
Thanks to your service team, I was back on the road with only one trip to your dealership. The level of service demonstrated by your service team is to be commended.
Thank you again for your service.
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By: Top Surprise,AZ
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"Incredible staff and it was a pleasure all around."
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By: Anonymous Phoenix,AZ
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"I bought my 2005 R1150R from the folks at Victory sight unseen. They sent me photos. They answered all my nervous questions. They sent me documentation for everything I asked about. They fit her up with the accessories I wanted and safely packaged her up for shipping to New England. The machine - and the service - far exceeded my expectations. These are decent folks and you're lucky if you live closer than 2,400 miles away from their store!"
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By: Anonymous Framingham,MA
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OK, so I have to admit.... the machine (my 2005 R1150R) pretty much sold itself. Which is to say, I knew better than to even go in and look before I was ready for the exciting adventure of motorcycle ownership. And what an entrance I have made. Such an efficient and beautiful piece of engineering.
But I also really have to give credit to CJ, Tom, and Stephanie, all of which helped me a great deal. They helped me by not putting me in an uncomfortable position by trying to force me to buy the bike before I was ready. They helped me by making sure I found cost effective accesories to increase my safety and comfort on the road. They encouraged me to make sure it was the right thing for me. The right bike for my use, the right time for the bike. When I said the available bikes were a little above what I wanted to pay, instead of trying to pressure me to go outside my comfort zone, they told me they would help me by keeping their eye out for a different bike that fit my budget better.
Of course, then I rode it, and the budget suddenly took second place (and a distant one at that). And I have to tell you, about a month and a half and 1200 miles later, I couldn't be happier that it did.
Cheers, guys. Keep up the good work.
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By: Kyle Scottsdale,AZ
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"What can I say about this dealership...They are the best. I have purchased my last 3 BMW motorcyles from them. I wouldnt go anywhere else. Rick and Tom are the best - its like they are family. And if you want gear - Stephanie is the only person to go see...By far the best dealer in the state..."
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By: Peter Fountain Hills,AZ
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"I've had a great experience from Victory BMW all the way around including my purchase of a 2006 K1200S (which by the way is the most incredible bike I've ever ridden in the 40+ years that I've been riding motorcycles), but I just had such a good experience yesterday, that I had to call the general manager to tell him about it. I was ordering parts over the phone with Mike in the parts department. He told me upfront that the special tool I was trying to order wasn't even in his computer software and that most special tools that BMW makes are not available to the general public. But these facts didn't sway him in trying to get the tool I needed...he told me he would call BMW directly to see if he could get it for me and that he would call me back in a couple of hours. Well, much to my delight, he DID call me back in LESS than two hours and said that he could get my tool. I asked him if I could put a rush on it as I wanted as little down-time as possible while waiting for the tool...he checked it out, and sure enough, I could pay a few bucks extra to get it quicker. Mike's attitude is what REALLY impressed me...he could have just blown me off and said the tool wasn't available because it wasn't in his computer software. He could have also blown off the idea of quicker shipping so that he could go onto the next customer or just to simplify his day. It was VERY obvious that he really CARED that I get the best possible customer service! Thanks Mike!"
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By: Dale Show Low,AZ
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"I recently purchased a pre-owned R1200ST. I have to say that everyone involved was awesome. Tom in sales and Cheri in financing are the best! They were helpful and didn't pressure me at all. I would highly recommend Victory BMW to anyone intrested in buying a motorcycle. I look forward to continuing doing business with them. Thanks again for a great experience."
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By: Ken Mesa,AZ
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"Greetings Victory Staff,
I sent a letter of thanks to BMW NA and I think a copy went to Rick....Please feel free to post it...give your selves a pat on the back...job well done...
Cheers
Dave"
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By: Dave Calgary AB Canada,XX
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"While on a trip from So. Cal to Tucson, we got a flat tire on our K1200LT in the Arizona desert. After several calls for assistance, the only person willing to help was Clint at Victory BMW, almost 100 miles away. However, we couldn't be towed there before the shop would close. Clint agreed to meet us anyway. We arrived more than an hour after the shop had closed, but Clint and General Manager Rick Hall were waiting, as promised. Clint went over the bike and addressed a few other minor matters, though the tire would have to wait until the morning. We had booked a nearby hotel and graciously accepted their offer to drive us. In the morning, Clint gave us a ride back to the dealership to get our bike. We simply cannot say enough about Clint and Rick and their commitment to customer service. They were not the closest shop that could have come to our rescue, but they were the only one that did. And we are very thankful."
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By: John and Adrienne Corona,CA
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"Thank's to everyone at Victory BMW for being so good to me. It's nice being treated like a person and not just a number."
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By: Dave Chandler,AZ
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"I purchase a used K1200LT from Victory by phone in February '05. Rick Hall insured that I had the complete information and accurate details regarding the bike and the entire purchasing process. He quickly and clearly addressed any issues about the bike. Upon pick-up, minor damage was noted to the handle bar covering to the bike, easily undected by anyone. All money transfers had occured and it was my bike. Rick quickly replaced the part at no charge to me. Since I have owned the bike I have visited Victory once again, from Pensacola, FL. They act as if I bought a new bike, treat me with genuine interest and are helpful in anyway they can be. Having visited several BMW dealerships, not to mention other motorcycle dealerships, I am still most impressed with their Dealership, Service, and Parts. Their people make them a Quality place to purchase very fair priced BMW motorcyles. Pat Ross
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By: Pat Pensacola,FL
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"General Manager Rick Hall , Clint in service , Amy in parts , and their staff are always professional , courteous , and prompt ! I would rather travel four and a half hours for their quality assistance rather than a two hour trip to a competitor that lacks the aforementioned attributes ."
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By: John Bullhead City,AZ
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"Thanks for being my second home. You guys really know how to take care of your customers. Specials thanks to the service dept. for keeping me on the road."
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By: Cord Phoenix,AZ
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"The battery installed last June seemed to me to be failing. I brought it in and Clint did a very thorough check to make certain nothing else was wrong. It was only the battery, but I appreciated his thorough check"
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By: J. Curtis Sun City,AZ
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